Policies

Pricing
 Possession of this catalog does not constitute permission to purchase or an
 obligation to sell.
 Prices are subject to change without notice and are not guaranteed.
 All orders will be billed at prices in effect at time of order entry.

Shipping
 All orders are shipped F.O.B. shipping point.
 Orders worth $750 net or more will be shipped freight prepaid.
 Orders will ship within 2-3 business days.
 All shipping problems must be reported within 5 days of receipt.
 An additional $8.00 handling fee will be added for all residential deliveries.

Terms
 All invoices are NET 30 from invoice date.
 A 1.5% late fee for each month may be assessed for invoices not paid by due date.
 If an account becomes "past due", we reserve the right to place your account on
 hold until payment is received.

Returns & Credits
 Please contact a customer service representative for a Return Goods Authorization
 number.
 All returns must be in their original unopened packaging to receive credit.
 All returns are subject to a 20% restocking fee.
 Returns without an RGA number will not be issued credit.

Warranty
 All Residential Essentials products are warranted to be free from defects in
 material and workmanship for a period of one year from date of purchase.
 This warranty is for the original purchaser and must occupy the residential dwelling
 upon which the product was originally installed. The product must be purchased
 from an authorized retailer of Residential Essentials and a copy of the bill of sale
 must accompany any return.
 This warranty does not cover scratches, abrasions or deterioration due to paints,
 solvents or other chemicals.


Order Placement



Fax Orders
 Orders will be accepted 24 hours a day, 7 days a week at 918-321-2601.

Email Orders
 Orders will be accepted 24 hours a day, 7 days a week at orders@residentialessentials.com.

Phone Orders
 Orders will be accepted between the hours of 8:00 am and 5:00 pm CST at 866-947-5662.
  We will not be responsible for items left off your phoned in order if the packing slip and items received are correct.

We would like to thank you for your business and ecourage you to take advantage of Residential Essentials superior quality, affordable pricing and excellent service to help increase your business in the many years to come.


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